Refund policy

Return & Refund Policy

Last Updated: September 20, 2026

At Syco Perfumes, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Returns

We accept returns only in cases where:

  • The product received is damaged or defective.

  • You received a product different from what you ordered.

  • Your order is incomplete or an incorrect item was sent.

For hygiene and safety reasons, opened, used, sprayed, or partially used perfumes cannot be returned or exchanged, unless the product is defective or the wrong product was sent.

2. Return Conditions

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.

  • The product must be unused and in its original packaging, where applicable.

  • You may be required to provide clear photos or videos of the product, packaging, and shipping label.

  • Returns without prior approval may not be accepted.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at:

Email: sycozafi07@gmail.com
Phone/WhatsApp: +92 305 1333928

Please include your order number and clear photos/videos showing the issue. After reviewing your request, we will provide instructions for the return or replacement.

4. Refunds

Once we receive and inspect an approved returned product, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be refunded through the original payment method or another mutually agreed method, depending on the payment method used for your order.

Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on the payment provider or bank.

5. Exchanges

We may offer an exchange for a damaged, defective, or incorrectly shipped product, subject to product availability.

If the requested replacement is unavailable, we may offer an appropriate refund or alternative solution.

6. Non-Returnable Items

The following items generally cannot be returned:

  • Opened or used perfumes

  • Products that have been sprayed or partially consumed

  • Products damaged after delivery due to misuse

  • Products without their original packaging, where applicable

  • Products returned after the applicable return period

7. Return Shipping

If the return is due to our error, such as sending the wrong or defective product, Syco Perfumes may cover the applicable return shipping cost.

If a return is approved for another reason, any applicable shipping costs will be communicated before the return is processed.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been shipped or delivered to the courier, cancellation may no longer be possible. In such cases, the order will be subject to our return policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Syco Perfumes
Email: sycozafi07@gmail.com
Phone/WhatsApp: +92 305 1333928

We reserve the right to review each return or refund request individually and to update this policy when necessary.